This is the second part of our series on NDC Exchange: The Airline Perspective.
Competitive pressures on JetBlue have been building for years.
About half of airline loyalty members are scratching their heads when it comes to earning and redeeming travel rewards.
Traffic is still positive, but economic and cost pressures are intensifying.
This year has proven to be one of great change with a number of airlines coming and going.
The 3D virtual tour is about customer service first, United’s Linda Jojo says.